![how to use confluence as a knowledge base how to use confluence as a knowledge base](https://confluence.atlassian.com/doc/files/139463/945098703/1/1517274827595/space-directory.png)
This can be formal, but certainly doesn't have to be. So, before that happens, agree to some basic guidelines around Information Architecture. Once you get your team fired up about Confluence, you'll have pages everywhere for all kinds of things. HR onboarding checklist? Do it! One-on-one or coaching notes? Done! Quarterly and Annual reviews? Easy sauce! Monthly audit documentation? I think you get it. Basically, you can have a page and/or template for everything and anything. There's no extra cost to make a bazillion Confluence templates. There's no theoretical limit on Confluence pages. I'm hoping you understand why I led with KM now.
![how to use confluence as a knowledge base how to use confluence as a knowledge base](https://wac-cdn.atlassian.com/dam/jcr:73cdd910-7723-4aca-bfc7-ec5fc621aed5/Confluence%20Knowledge%20Base%202.png)
So what you put in a page, should be what you (the collective you, your organization, your team) agree goes in a page.
![how to use confluence as a knowledge base how to use confluence as a knowledge base](http://atlassian.wpengine.netdna-cdn.com/confluence/Template_Pic.png)
Likewise, a page is a page because we agree that is what it is called. Shakespeare's Juliet said "What's in a name? That which we call a rose by any other name would smell as sweet." A rose is a rose because we've all come to acknowledge and accept that is what it is. Summit 2015 - knowledge-sharing-culture What's in a page? Great presentation on getting KM going and if you pay attention, you'll not only see the how, but you'll get a really solid inside look at the "who." As in, the type of person you need to hire. Those are all roles that map well to Confluence administration at the Space level. If you can't afford that investment today, look at growing that skillset from your Application, Business, and/or QA Analysts, Scrum Masters, or Technical Writers. Consider hiring an ACP - Confluence Professional when it makes sense for your organization. With the incredible flexibility and extensibility of Confluence, you still will want to have an owner to ensure that all the work that goes into IM, CM, and KM stays on track. Wiktator, gardener, and championĪlthough KM focuses on building a culture and best practices around information, I'd be lying if I said that it would be easy to do. KM is more like cooking and eating, always better with friends. CM, then, is more like the Supply Chain, where's the food, where does it need to be, what kind is it. If we look at knowledge as food (one of my favorite topics), think of IM as sort of the Food and Drug Administration (FDA) as they set high level policies and perform sweeping regulatory actions. KM is an enabler of organisational learning. These efforts overlap with organisational learning and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and a focus on encouraging the sharing of knowledge. Knowledge management efforts typically focus on organizational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration, and continuous improvement of the organisation. Many large companies, public institutions, and non-profit organisations have resources dedicated to internal KM efforts, often as a part of their business strategy, information technology, or human resource management departments. I interpret this to be the culture that an organization has around information which differs from Content management (CM) which is more focused on curation and Information management (IM) which is the akin to stewardship. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge. Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organization. For our purposes here, I've chosen to focus on Knowledge management (KM) and am leveraging some info from Wikipedia to help level set what KM is.
#How to use confluence as a knowledge base how to#
In order to understand how to unlock the awesomeness of Confluence, you have to understand how the tool works and map the functionality and featureset to the particular strategy or initiative that you are most concerned about. This is a collection of recipes and cooking tips, they may or may not be useful in your company, culture, or Confluence instance. I can talk about cooking chili, I can even share my recipe and show you to make my (mom's) chili. That doesn't mean that everything here will apply to every situation. Yes, I'm an 'Expert' by title (a term that is thankfully changing soon) and my profession is an Atlassian consultant with Isos Tech.